Influencing, persuading and negotiation skills enable successful people to influence the thinking and behaviour of others and to facilitate an effective spread of information throughout a team via their communication skills. People who have these skills build strong relationships, exert greater influence on their colleagues and project a positive image of themselves and their organisation.

This influencing, persuading and negotiation skills training course has been designed to assist delegates by enhancing their ability to communicate confidently and professionally. It will help delegates to recognise the link between communication and its effect on their perceived value in the eyes of colleagues, and to become more confident, persuasive and influential at work.

Course Objectives

Understand the principles that support effective and persuasive communication.
Communicate in a more persuasive manner with colleagues and individuals from outside your organisation.
Handle difficult situations.
Develop more effective and creative working relationships.
Explain complicated ideas in a manner that aids understanding and increases the likelihood of success.
Communicate with increased confidence at meetings.
Become a more active listener.
Apply the fundamental principles of negotiation strategy to your day-to-day communication.
Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
Identify your own preferred influencing style and use it to encourage people to change their behaviour willingly.

Course Designed For

This course is designed for individuals who would benefit from an enhanced ability to influence, persuade and negotiate in the workplace.

Course Duration

One Day

Maximum Number of Delegates

Eight

In-House Delivery Option Available

Yes

Effective Communication Skills

Defining communication and the communication process
Your personal communication style - self-analysis/skills audit

Interpersonal Communication

Non-verbal communication and body language - using it to strengthen your position
Using your voice to advantage - tone, pace and style
Personal presentation - creating the right impression
Identifying and overcoming barriers to effective communication

Positive and Assertive Communication

Saying 'yes' when you know you should be saying 'no'
Expressing your ideas in a direct and effective manner
Contributing at meetings and gaining co-operation from others
Using assertive and positive language

Persuasive and Influential Communication

Expressing your views, ideas and requests with confidence
Persuasive communication - gaining the agreement of others
Ensuring your communication is clear, concise and easily understood
Understanding and developing a more active and effective listening process
Enhancing your questioning skills

Difficult Situations - Communicating with Confidence

Creating a positive impression when dealing with senior colleagues
Communicating difficult or sensitive messages
Gaining co-operation from others and minimising conflict

An Introduction to Negotiation

The negotiation process - basic negotiating techniques
Defining your personal style of negotiating
Pre-negotiation - preparation and planning
Setting your objectives and deciding your own limits of compromise
Analysing the other side's position
Concluding the negotiation in a positive and productive manner - gaining a 'win-win' situation

Personal Development

Prepare a personal action plan to support your return to the workplace

£464.13 (£395 + VAT) per Delegate.

Discounts are available if 2 or more delegates from the same organisation attend the same course.

Please read 'How much does each course cost' on our FAQ's page for details.

Trainer was very good at listening to our experiences and adapting the training and advice to suit - it helped that we were the only delegates so we could really tailor it, but I have recommended your company to our HR department to bear in mind for future training.

Team Leader - Higher Education Establishment

Loved the personal touch in our course - with their only being two of us from the same department at the same organisation the course was easily adaptable to suit our needs.

Co-ordinator - Higher Education Establishment

The course was great and I felt I got so much out of it and was able to relate to personal experiences confidently because it was on a 1-2-1 basis.

Office Manager - UK Insurance Broker

A really good, comprehensive course. It is good to work with a trainer who actually knows what they are talking about and can put theory into context. I can now apply all I have learned in the real world.

Credit Analyst - European Bank

Very good indeed. I had never fully appreciated the amount of preparation that needed to happen before I negotiate, but a simple exercise during the day helped me make a 40% improvement in my performance. If I can do this at work, I will be very pleased indeed.

Police Officer - Metropolitan Police

Great course and a trainer with real experience. Recommended.

Artistic Material Wholesaler

I felt the trainer had a very calming approach to training and managed to capture all of our attention right from the start. He was very clear & interesting which made the day go very quickly which left me wanting to learn more. The course was very enjoyable including the role plays (which I don't always feel comfortable in doing) I believe that was mainly down to the delivery of the material. I would happily recommend this course to others.

Senior Administrator - Local Police Authority