Communication skills for managers are vital and most managers recognise that communication skills are essential in business. Managers need to be able to communicate, build relationships and work with individuals at all levels and their behaviour and interpersonal skills can affect others both positively and negatively; consequently, this is a major element of good management.

This communication skills for managers training course enables delegates to enhance their personal and team productivity by improving their working relationships. The programme will allow delegates to develop a greater awareness of the affect their behaviour has on others and increase their options when dealing with difficult staff, conflict or work-related problems.

Course Objectives

Acknowledge your personal behavioural style and its affect on the performance of you, your team and colleagues.
Use an enhanced understanding of the dynamics at work within a team and contribute in a more productive manner as a team leader.
Communicate and negotiate in a more persuasive and compelling style.
Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
Enhance the performance and motivation of your team and individual team members through improved managerial communication skills.
Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.

Course Designed For

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis.

Maximum Number of Delegates

Eight

In-House Delivery Option Available

Yes

Increasing Self-awareness

An examination of different behaviour styles
Learning to view people as the key to your success
The affect of our behaviour on the performance of others
The psychology of human interaction
Understanding and capitalising upon human motivation
The importance of acknowledging and respecting the feelings and rights of others

Interpersonal Communication

The importance of effective interpersonal communication
The barriers to communication - physical barriers, mental preconceptions, etc.
Enhancing your listening and questioning technique
Avoiding ambiguity and misunderstandings - sending the correct messages
Non-verbal communication - positive body language
Communicating - one-to-one, informally and at meetings
Using your skills to negotiate with others

Effective Team Building

The dynamics of successful team interaction
Forging a positive, co-operative team from a group of individuals
Team roles and their influence on teamwork
Building a strong team spirit
Exploiting the strengths of team members for the good of the team
The theories of leadership

Working with Others

Power relationships within the team/department
Gaining influence - getting colleagues to want to work with you
Assuming a confident and persuasive approach to your dealings with others
Contributing to the team decision-making process
Creative decision making - utilising other team members

Handling Difficult Situations

Dealing with conflict - amongst colleagues, with supervisors and clients
Maintaining discipline
Respecting the rights, feelings and dignity of others
Minimising conflict - turning potentially negative situations into positive ones
Communicating difficult/personal news

Practical Sessions

Throughout this course there will be a number of practical exercises carried out which will enable delegates to put into practice much of the theory covered.

£464.13 (£395 + VAT) per Delegate.

Discounts are available if 2 or more delegates from the same organisation attend the same course.

Please read 'How much does each course cost' on our FAQ's page for details.

I really enjoyed the course and was very lucky to have it tailored to my needs. It gave me the opportunity to think about my own communication style – through the use of the questionnaires and new techniques (such as changing the tone of my voice). It also helped me understand how my team tick and how they relate to the way I speak to them. My take home message is to adapt my approach to each employee!

The trainer was excellent and he made the atmosphere very relaxed and informal, so I felt I could be open about my skills and development needs.

I am also very impressed with the after course support. This is very helpful, since not every communication scenario can be covered during the day. So I feel this has given me the opportunity to ask questions when I most need to.

Information Manager - UK Royal College