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09-10/07/2009 - Customer Relationship Management (London)
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Presentation Skills

Please find below the course summary, course description, dates and availability, course fees and client testimonials for this course. If you have any further questions please click the 'Course Enquiry' button and let us know the information you require.

To book a place on this course please use either our on-line booking form or call us on 0870 718 9997.



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Presentations, whether to colleagues, managers or customers, are a highly effective way of communicating information to a group. Presentation skills are something that everyone can acquire.

This presentation skills training course provides participants with the opportunity to practice the preparation and delivery of formal and informal presentations. Delegates will be given the opportunity to learn from practical exercises, some of which will be recorded and made available for study after the course. Due to the interactive nature of this course and the personal guidance given by the trainer, the number of delegates is limited to six.

Course Objectives

Speak to groups with greater confidence and professionalism.
Overcome nervousness, negative feelings and pre-presentation anxiety.
Plan and prepare more effectively and achieve your presentation with skill.
Be spontaneous whilst still putting across the required message.
Handle difficult topics and people with confidence.
Focus attention on the key issues and generate audience acceptance of your message.
Communicate your message clearly, project enthusiasm and maintain the group's interest.
Use visual aids to enhance the appeal and professionalism of your communication.
Adapt your approach when communicating with large or small groups.
Encourage audience interaction and deal with questions and feedback.

Course Designed For

Individuals at all levels who are required to speak in front of others, project a professional image and develop their skills and confidence.

Maximum Number of Delegates

Six

In-House Delivery Option Available

Yes

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The Power of Effective Communication

Communicating one-to-one and one-to-many
Overcoming the barriers to successful group speaking
What makes communication successful?
Formal and informal communication opportunities
The purpose of team briefings/meetings and presentations

Preparing to Speak in Front of Others

Planning to meet the needs of your audience
Analysing your objectives - focusing on the key issues
Preparing your intended material
Preparing and using guidance notes
Practicing - perfecting your delivery and timing

Speaking Confidently - Maintaining Control and Projecting Professionalism

Confidence and its affect on audience reaction
Overcoming nerves and building your confidence
Preparing yourself prior to speaking - relaxation techniques to ease anxiety

Presentation Skills

Body language - how it affects audience reaction
Positive eye contact with members of your audience
Grasping and maintaining audience attention - drawing them into your presentation
Presenting in a style which attracts your audience

Holding Interest when Speaking

Projecting your voice - speaking with authority and confidence
Using positive language and appropriate gestures
The techniques used by successful presenters to make their presentations more influential and powerful
Speaking in a persuasive manner
Timing your delivery - pacing yourself

Using Visual Aids

The available aids - OHP's, charts, video, 35mm slides, presentation packs etc.
Putting together effective visual aids
Using appropriate aids which add value to your presentation
Maintaining control of your visual aids

Establishing Rapport with the Audience

Building a rapport - understanding audience psychology
Your image - what does it say about you and your presentation?

Personal Development

Formulating a personal action plan

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Date Location
06/07/2009Birmingham
25/08/2009Birmingham
25/08/2009Glasgow
07/07/2009Leeds
03/09/2009Leeds
14/07/2009London
11/09/2009London
28/08/2009Manchester
27/08/2009Milton Keynes
21/08/2009Nottingham

Show all dates available >

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£454.25 (£395 + VAT) per Delegate

Discounts are available if 2 or more delegates from the same organisation attend the same course.

Please read 'How much does each course cost' on our FAQ's page for details.

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The SAA, Society for All Artists was founded over 10 years ago with the aim to inform, encourage and inspire all who want to paint, from the absolute beginner to the professional. In that time the membership has grown to over 23,000. The benefits of membership include substantial discounts from the SAA Home Shopping catalogue which carries an extensive range of art materials, as well as a quarterly newsletter full of hints and tips along with step by step instruction from professional artists.

Their web site is www.saa.co.uk

Members of staff at the SAA attend and present at workshops and exhibitions all over the UK. Jean Ellison the company's Financial Director identified a need to improve the presentation skills of staff who attend these workshops and exhibitions. 'I asked Training and Development Solutions to run a presentation skills course at our offices near Newark. I felt that we needed to be able to present with more confidence and professionalism and by the end of the course this was more than achieved. I found Mark to be an informative and relaxed tutor and have to say I thoroughly enjoyed the course. It was the best course I have attended for years.

When other training requirements arise, I will have no doubts about asking Training and Development Solutions back'.

Jean Ellison - Financial Director


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