Communication skills are one of the most important skills in the modern workplace. Communication skills help us to interact more effectively with colleagues at all levels of the organisation, this requires a complex mix of skill and style and an ability to adapt to different personality types.

To establish and promote a particular view or idea, or to communicate an unpopular message, requires confidence and empathy. To consistently achieve successful outcomes, it is necessary to have an in-depth understanding of what really happens during the process of communication. This communication skills training course introduces delegates to the fundamental dynamics of high impact communication.

Course Objectives

Appreciate the importance of high impact communication in a variety of situations.
Create the appropriate environment for delivery of excellent face-to-face communication.
Deliver your message with confidence.
Construct and refine your messages to ensure you are understood and receive a positive response.
Develop a range of communication skills to ensure you receive appropriate attention.
Refine your ability to elicit a high quality response from your audience.
Gain the confidence of others.
Convert communication into action.

Course Designed For

Individuals who need to create a lasting and distinctive impact on the people with whom they interact.

Maximum Number of Delegates

Eight

In-House Delivery Option Available

Yes

What is High Impact Communication?

Understanding what communication is
Discovering your own communication style - personal audit
How to communicate and get noticed
How to impact at all levels within the organisation

Developing the Appropriate Environment

Scene setting - preparing the ground
Putting people at ease - techniques to establish rapport
Opening remarks and 'ice-breakers'
Being aware of and removing communication barriers

Developing Face-to-face Confidence

Using your body language for impact
Using all your senses
Overcoming personal concerns and fears
Handling objections

Building High Impact Messages

The power of positive language
Using past, present and future to build your message
Structuring skills
Using metaphor
Questioning skills

Gaining the Confidence of Others

Listening Skills
Encouraging and responding to positive and negative feedback
Dealing constructively with negative or unresponsive individuals
Understanding the other person's position

From Impact to Actions

Creating positive outcomes
Not losing sight of the desired result
Negotiating the first steps of your success
Continual reinforcement of the message

Personal Development

Formulating an action plan

£454.25 (£395 + VAT) per Delegate

Discounts are available if 2 or more delegates from the same organisation attend the same course.

Please read 'How much does each course cost' on our FAQ's page for details.

This is an excellent course that taught me a great deal about my preferred communication style. The trainer was excellent and the course will equip me well to communicate better with my colleagues at work.

Project Coordinator - UK Pharmaceutical Company

At first I was sceptical about being the only delegate on a course which could potentially have required group input - but I feel I obtained much more through the one-to-one situation.

Department Manager - UK House Builder

The way I communicate with my clients is the difference between me winning and losing a pitch for business. This course allowed me to examine what and how I communicate and make changes (for the better) where appropriate. An excellent course.

Sales Manager - UK PR Company

This course will make a huge difference to me at work. I have long wondered how others see me and now I know.

Office Manager - Stationary Supplier