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Training Courses

Training is available across six main areas; customer care, professional development, management, marketing, sales and human resources. To view the courses that are specific to your area of interest, select the appropriate option below.

Customer Care Training

Customer Care - Delivering a First Class Service
Developing Effective Telephone Skills
Handling Customer Complaints
Handling Telephone Rage
Managing and Improving Customer Service Process

Human Resources Training

Diversity in Recruitment and Selection
How to Deal With Recruitment Consultants
Interviewing Techniques for Managers
Recruitment and Selection for Beginners
Strategic Recruitment and Retention – A Competency Based Approach
Stress Management
Train the Trainer

Management Training

An Introduction to Management and Leadership
Building High Performance Teams
Business Planning
Communication Skills for Managers
Conducting Successful Meetings
High Impact Presentation Skills
Interview and Selection Skills
Management and Leadership Skills for Supervisors
Motivating Others to Perform
Negotiation Skills for Managers
Project Management
Setting Objectives and Performance Management
Time and Priority Management

Marketing Training

An Introduction to Marketing
Marketing in Practice

Professional Development Training

Assertiveness Skills
Communication Skills
Handling Conflict in the Workplace
Handling Difficult People and Situations
Influencing, Persuading and Negotiation Skills
Presentation Skills
Professional Written Communication Skills
Questioning and Listening Skills
Working in Teams

Sales Training

Achieving Sales on the Telephone
Advanced Negotiation Skills
Advanced Sales Development
Closing Skills
Converting Enquiries into Sales
Key Account Management
Negotiation Skills
Successful Selling Skills
Territory Management

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