Most of us have to deal with stress every day, but do we really know what effect it has on us? What are the causes of stress? What are the physical and psychological implications of dealing with high stress levels? This course examines many of the issues surrounding stress and its resulting consequencesand looks at ways in which we can deal with the things we find stressful.

Course Objectives

Examine what causes stress.
Look at the effect of stress on individuals.
Consider the physical and psychological effects of stress.
Define how we deal with stress.
Examine ways in which we can reduce the effects of stress.

Course Designed For

Any individual who is experiencing difficulty in dealing with the various pressures of a busy modern working life and who would benefit from guidance in understanding and managing the resultant stress positively.

Maximum Number of Delegates

Eight

In-House Delivery Option Available

Yes

What is stress?

Stress management
Stress at work
Individual perceptions of stress
Burnout processes

Developing Face-to-face Confidence

Using your body language for impact
Using all the senses to grab attention
Overcoming personal concerns and fears
Receiving and coping with high impact conversation
Handling objections
Precise questioning

Gaining the Confidence of Others

Advanced listening
Encouraging and responding to positive and negative feedback
Dealing constructively with negative or unresponsive individuals
Understanding the other person’s position

From Impact to Actions

Creating positive outcomes
Not losing sight of the desired result
Negotiating the first steps of your success
Continual reinforcement of the message

Personal Action Plan

Developing techniques to handle stress positively
Applying these techniques to the individual’s environment

£395 + VAT per Delegate

Discounts are available if 2 or more delegates from the same organisation attend the same course.

Please read 'How much does each course cost' on our FAQ's page for details.

We have used Training and Development Solutions on various occasions to meet our training needs regarding violence and aggression. We find them helpful and very professional.

Training Co-ordinator - NHS Trust

We have used this company for over a year and have been impressed with their standard of delivery and are using them for our continual update of staff.

HR Manager - Health Centre