Stress Management
Stress Management - Course Outline
Most of us have to deal with stress every day, but do we really know what effect it has on us? What are the causes of stress? What are the physical and psychological implications of dealing with high stress levels? This stress management training course examines many of the issues surrounding stress and its resulting consequences, looks at ways in which we can deal with and manage the things we find stressful.
Course Objectives
Examine what causes stress.
Look at the effect of stress on individuals.
Consider the physical and psychological effects of stress.
Define how we deal with stress.
Examine ways in which we can reduce the effects of stress.
Course Designed For
Any individual who is experiencing difficulty in dealing with the various pressures of a busy modern working life and who would benefit from guidance in understanding and managing the resultant stress positively.
Course Content
What is stress?
Stress management
Stress at work
Individual perceptions of stress
Burnout processes
Developing Face-to-face Confidence
Using your body language for impact
Using all the senses to grab attention
Overcoming personal concerns and fears
Receiving and coping with high impact conversation
Handling objections
Precise questioning
Gaining the Confidence of Others
Advanced listening
Encouraging and responding to positive and negative feedback
Dealing constructively with negative or unresponsive individuals
Understanding the other person’s position
From Impact to Actions
Creating positive outcomes
Not losing sight of the desired result
Negotiating the first steps of your success
Continual reinforcement of the message
Personal Action Plan
Developing techniques to handle stress positively
Applying these techniques to the individual’s environment
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