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- Courses
- Achieving Sales on the Telephone
- Advanced Negotiation Skills
- Advanced Sales Development
- An Introduction to Management and Leadership
- An Introduction to Marketing
- Assertiveness Skills
- Building High Performance Teams
- Business Planning
- Closing Skills
- Communication Skills
- Communication Skills for Managers
- Conducting Successful Meetings
- Converting Enquiries into Sales
- Customer Care - Delivering a First Class Service
- Customer Relationship Management
- Developing Effective Telephone Skills
- Diversity in Recruitment and Selection
- Handling Conflict in the Workplace
- Handling Customer Complaints
- Handling Difficult People and Situations
- Handling Telephone Rage
- High Impact Presentation Skills
- How to Deal With Recruitment Consultants
- Influencing Persuading and Negotiation Skills
- Interview and Selection Skills
- Interviewing Techniques for Managers
- Key Account Management
- Management and Leadership Skills for Supervisors
- Managing and Improving Customer Service Process
- Marketing in Practice
- Motivating Others to Perform
- Negotiation Skills
- Negotiation Skills for Managers
- Presentation Skills
- Professional Written Communication Skills
- Project Management
- Questioning and Listening Skills
- Recruitment and Selection for Beginners
- Setting Objectives and Performance Management
- Strategic Recruitment and Retention
- Stress Management
- Successful Selling Skills
- Territory Management
- Time and Priority Management
- Train the Trainer
- Working in Teams
- Late offers
- Advanced Negotiation Skills - 29/09/2008, Manchester
- Assertiveness Skills - 26/09/2008, Nottingham
- Customer Care - Delivering a First Class Service - 24/09/2008, London
- Handling Conflict in the Workplace - 24/09/2008, Birmingham
- Handling Customer Complaints - 25/09/2008, Nottingham
- Handling Customer Complaints - 26/09/2008, Birmingham
- Influencing Persuading and Negotiation Skills - 23/09/2008, London
- Key Account Management - 18/09/2008, Milton Keynes
- Presentation Skills - 12/09/2008, Leeds
- Questioning and Listening Skills - 29/09/2008, Milton Keynes
- Stress Management - 17/09/2008, London
- Successful Selling Skills - 16/09/2008, Birmingham
- Train the Trainer - 08/09/2008, London
- Training locations & venues
- New courses
- Book a Course
- Late Offers
- 29/09/2008 - Advanced Negotiation Skills (Manchester)
- 26/09/2008 - Assertiveness Skills (Nottingham)
- 24/09/2008 - Customer Care - Delivering a First Class Service (London)
- 24/09/2008 - Handling Conflict in the Workplace (Birmingham)
- 26/09/2008 - Handling Customer Complaints (Birmingham)
- 25/09/2008 - Handling Customer Complaints (Nottingham)
- Resources
- Articles
- Maslows Hierarchy of Motivational Needs
- 10 Self-Motivation Tips
- A Growth Strategy Any Sales Person Can Use
- A Simple Relaxation Technique
- Achieving Sales on the Telephone
- Advertising - getting more for your money
- Age and the Workplace (One)
- Age and the Workplace (Two)
- Becoming a Really Great Manager
- Behavioural Interview: How To Prepare for a Behavioural Interview
- Change Management
- Coaching - Transforming Performance
- Cold Calling is Still Effective When Done Correctly
- Cold Calling with Focus
- Communication's Simple - isn't it?
- Conducting Training Needs Analysis
- Conflict Resolution in Teamworking
- Confront, Don't Fight
- Creating a Customer Service Culture - One
- Creating a Customer Service Culture - Two
- Cross-Selling and Up-Selling
- Customer Care is Paramount
- Customer Complaints - Don't be Downhearted
- Customer Loyalty
- Customer Satisfaction Surveys
- Customer Service - The Human Touch
- Dealing with the Angry Phone Call
- Delegation
- Demystifying Good Closing Skills - One
- Demystifying Good Closing Skills - Two
- Difficult Customers - Getting Them to Come Back
- Employers Hiring Mistakes: From Application to Interview
- Employment Law - an Overview of the Issues
- Enhancing the Working Experience
- Face to Face Selling - a Few Tips
- First Contact
- Five Reasons for Procrastination - and How to Stop
- Frederick Herzberg - Theory of Motivation
- Gaining a Second Chance
- Groups and the Workplace
- Half -empty, half-full or filled?
- How to find the customers that make you the most money - Part 2
- How to find the customers that make you the most money - Part l
- How To Keep Positive
- How to motivate your team
- How Useful Are Job Descriptions?
- If Life Is A Game, These Are The Rules
- Increase Your Sales by Avoiding These Mistakes
- Informal Group Dynamics at Work
- Interpersonal Feedback
- Keeping Your Customers
- Making the Successful First Call - a Brief Guideline
- Management and Communication
- Management Mistakes
- Managing Absenteeism
- Negotiation Tactics
- Nine Recruitment and Selection Tips
- On-line Recruitment
- Performance Management
- Phrases and Sayings Related to Body Language
- Positive Leadership and Improvements in Yield, Performance and Profitability
- Presentation Skills for Managers
- Retaining Customers
- Rules of Conduct for Team Meetings
- Sales Leads Only Matter if They Convert Into Sales
- Shift Your Sales Focus for Increased Sales
- Six Secrets of Customer Service
- Stress Management - The Managers Role
- Tackling Phone Rage
- Teamworking
- Tell-tale signs of Stress
- Ten Tips for Trainers
- The ABC of Superior Customer Service
- The Changing Role of Selling
- The Importance of Cost Management
- The Ten Commandments of Customer Service
- The XY Theory of Management
- Tips on How to Manage Time
- Training for a Return on Investment
- Understanding Assertiveness
- Use Your Team for Recruitment: A Retention Strategy
- Using Appraisals and Mentoring to Improve Performance
- Using input from customers to meet their needs and wants better
- Using Powerpoint
- Using Sales Letters
- Why Business Needs to go Back to School Over e-learning
- Workplace Engagement
- Workplace Engagement
- Workplace stress and stress management
- Writing e-mail
- Written Communication Skills for Managers
- FAQs
- Do you run courses for only one delegate?
- How do I access free places on your course(s)?
- How do I book a place on a course?
- How do you conduct a training needs analysis?
- How many places can I book?
- How much does each course cost?
- I can't find a course that suits my needs
- I have booked a course in error. What do I do?
- What does a training day(s) involve?
- What if I want my course tailored?
- What if I would prefer to have the course at my office or locally?
- What training is delivered on each course?
- When are the courses held?
- Where are the courses held?
- Your web site mentions free training needs analysis. What does this include?
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