Questioning and listening skills are the key to effective mutual communication and understanding. They play a vital part in ensuring good communication is achieved and open working relationships are built.

This highly practical questioning and listening skills training course will provide techniques to enhance delegate's ability to question and listen.

Course Objectives

Communicate more effectively.
Gain new information through effective questioning techniques.
Pick up on hidden messages.
Listen for feelings as well as meaning.
Use techniques to check and build understanding.
Increase your confidence when communicating face-to-face.

Course Designed For

Individuals who want to improve their confidence, gather information, build relationships and persuade internal and external audiences.

Maximum Number of Delegates

Eight

In-House Delivery Option Available

Yes

Barriers to Effective Communication

Identifying and using different communication styles
Why do we not communicate effectively?
The impact of the company culture
Understanding the other person's perspective

The Impact of Poor Listening and Questioning

Creating confusion and misunderstanding
Losing new ideas and stifling creativity
Causing frustration and de-motivation

Good Listening Skills

Why are listening skills so important?
Actively listening - not just hearing
The importance of body language - detecting unconscious non verbal patterns
Learn how to listen for feelings
How to absorb an unpalatable message
Improving your concentration when listening
Developing empathy - demonstrating appreciation of the other person's point of view

Good Questioning Skills

What is the purpose of questions?
Taking the time to question - rather than answer
Dealing with enquiries - getting the facts
Seeking information - knowing what to ask
Using probing techniques to gather information
Understanding when and how to ask a question
Checking for receptivity and gaining commitment

Using the Information

Using information effectively

Personal Development

Creating an action plan

£395 + VAT per Delegate

Discounts are available if 2 or more delegates from the same organisation attend the same course.

Please read 'How much does each course cost' on our FAQ's page for details.

This was an excellent course, understandable, practical and makes the techniques taught plain and simple for both business and personal use. I have used the techniques confidently straight away making significant cost savings at work and at home. I really appreciated the advice given me after the course in dealing with a difficult situation. Thank you.

Brands Inventory Manager - UK Brewer

To listen, really listen, is a difficult thing to do. Few of us do this. The course covered techniques to help me increase my ability to listen. Coupled with this, the course focused on developing a good questioning technique so that I ask the right questions to discover the right need.

Senior Administrator - Automotive Industry