Questioning and Listening Skills
Questioning and Listening Skills - Course Outline
Questioning and listening skills are the key to effective mutual communication and understanding. They play a vital part in ensuring good communication is achieved and open working relationships are built. This highly practical questioning and listening skills training course will provide techniques to enhance delegate's ability to question and listen.
Course Objectives
Communicate more effectively.
Gain new information through effective questioning techniques.
Pick up on hidden messages.
Listen for feelings as well as meaning.
Use techniques to check and build understanding.
Increase your confidence when communicating face-to-face.
Course Designed For
Individuals who want to improve their confidence, gather information, build relationships and persuade internal and external audiences.
Course Content
Barriers to Effective Communication
Identifying and using different communication styles
Why do we not communicate effectively?
The impact of the company culture
Understanding the other person's perspective
The Impact of Poor Listening and Questioning
Creating confusion and misunderstanding
Losing new ideas and stifling creativity
Causing frustration and de-motivation
Good Listening Skills
Why are listening skills so important?
Actively listening - not just hearing
The importance of body language - detecting unconscious non verbal patterns
Learn how to listen for feelings
How to absorb an unpalatable message
Improving your concentration when listening
Developing empathy - demonstrating appreciation of the other person's point of view
Good Questioning Skills
What is the purpose of questions?
Taking the time to question - rather than answer
Dealing with enquiries - getting the facts
Seeking information - knowing what to ask
Using probing techniques to gather information
Understanding when and how to ask a question
Checking for receptivity and gaining commitment
Using the Information
Using information effectively
Personal Development
Creating an action plan
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