Influencing, Persuading and Negotiation Skills
Influencing, Persuading and Negotiation Skills - Course Outline
Influencing, persuading and negotiation skills enable successful people to influence the thinking and behaviour of othersand to facilitate an effective spread of information throughout a team via their communication skills. People who have these skills build strong relationships, exert greater influence on their colleagues and project a positive image of themselves and their organisation. This influencing, persuading and negotiation skills training course has been designed to assist delegates by enhancing their ability to communicate confidently and professionally. It will help delegates to recognise the link between communication and its effect on their perceived value in the eyes of colleaguesand to become more confident, persuasive and influential at work.
Course Objectives
Understand the principles that support effective and persuasive communication.
Communicate in a more persuasive manner with colleagues and individuals from outside your organisation.
Handle difficult situations.
Develop more effective and creative working relationships.
Explain complicated ideas in a manner that aids understandingand increases the likelihood of success.
Communicate with increased confidence at meetings.
Become a more active listener.
Apply the fundamental principles of negotiation strategy to your day-to-day communication.
Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
Identify your own preferred influencing styleand use it to encourage people to change their behaviour willingly.
Course Designed For
This course is designed for individuals who would benefit from an enhanced ability to persuade and influence in the workplace.
Course Content
Effective Communication Skills
Defining communication and the communication process
Your personal communication style - self-analysis/skills audit
Interpersonal Communication
Non-verbal communication and body language - using it to strengthen your position
Using your voice to advantage - tone, pace and style
Personal presentation - creating the right impression
Identifying and overcoming barriers to effective communication
Positive and Assertive Communication
Saying 'yes' when you know you should be saying 'no'
Expressing your ideas in a direct and effective manner
Contributing at meetings and gaining co-operation from others
Using assertive and positive language
Persuasive and Influential Communication
Expressing your views, ideas and requests with confidence
Persuasive communication - gaining the agreement of others
Ensuring your communication is clear, conciseand easily understood
Understanding and developing a more active and effective listening process
Enhancing your questioning skills
Difficult Situations - Communicating with Confidence
Creating a positive impression when dealing with senior colleagues
Communicating difficult or sensitive messages
Gaining co-operation from others and minimising conflict
An Introduction to Negotiation
The negotiation process - basic negotiating techniques
Defining your personal style of negotiating
Pre-negotiation - preparation and planning
Setting your objectives and deciding your own limits of compromise
Analysing the other side's position
Concluding the negotiation in a positive and productive manner - gaining a 'win-win' situation
Personal Development
Prepare a personal action plan to support your return to the workplace
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