Assertiveness Skills
Assertiveness Skills - Course Outline
Assertiveness skills are important. Assertiveness skills training can help manage difficult people and situations in an assertive manner. Assertive rather than aggressive or submissive behaviour can reduce the spiralling pressures and stresses that cause people to act and think negatively or under perform.
This assertiveness skills training course examines the differences between assertive, non-assertive and aggressive behaviour. Delegates will then practice assertive approaches to the many difficult situations they face mirroring real life scenarios.
In a safe environment, role-play will introduce delegates to difficult, defensive or negative people who in various ways cause problems and conflict. With guidance and individual support, delegates will learn and implement proven techniques to deal with people effectively. Course Objectives
Understand why and how conflict arises and how to identify silent conflict.
Recognise the non-verbal and verbal attributes of assertiveness and the benefits of its application in the workplace.
Develop a style that is productive, positive and direct rather than aggressive or submissive.
Be assertive and confident in situations that involve teams, conflict and confrontation.
Adopt a constructive and influential behaviour style in the face of negative attitudes and aggression or when addressing poor performance.
Recognise the rights and values of others and communicate your views and ideas in a direct and effective manner.
Give and receive feedback in a constructive and positive way.
Develop assertiveness techniques by practicing ways in which difficult situations and people can be handled effectively.
Course Designed For
Members of an organisation, regardless of role or function who need time and space to examine, learn and practice positive and assertive techniques for working with others effectively.
Course Content
Defining Assertiveness
Defining assertive, aggressive and submissive behaviour
The essence of assertiveness
The value of assertiveness in the workplace
Achieving More Productive Relationships
Understanding yourself and others
The dynamics of interpersonal relationships
Why rights are important to assertiveness
Identifying and overcoming flawed thinking processes
Persuasive and Assertive Communication
Verbal aspects of behaviour
Adopting assertive body language
Developing your skills when giving and receiving feedback
Practicing active listening
Effective questioning techniques
Assertive and Influencing Techniques
Planning your behaviour - the three steps to assertive behaviour
Empathy, discrepancy, consequence and responsive assertion techniques
Escalating your assertiveness level
Assertiveness Toolkit
During the course delegates will be able to role-play situations appropriate to their current development needs. The following scenarios illustrate the typical areas covered:
Disciplining a team member
Dealing with a negative team member or poor performance
Handling conflict, confrontation and aggression
Saying 'no' to unreasonable/unrealistic demands
Dealing with anger and bullying
Setting objectives
Agreeing deadlines with others
Telling others what you want - asking for things
Expressing opinions effectively - getting people to listen
Giving your boss feedback on your working relationship
Communicating with senior people
Dealing with sensitive issues
Your On-going Assertive Development
Establishing your goals and a plan of action for implementation on your return to work
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